Shipping Information

U.S. WHOLESALE (placed by businesses such as Salons, Retailers, Resellers, etc. intending to resell products) will be charged the FedEx rate depending on the size of the order (Rocket Nail Line and other products combined with the Rocket Nail line) or USPS First Class or Priority (all other products) to their shipping address (i.e., destination). 

For most orders, Monday-Friday (except for holidays), your order will be shipped out in the following 24 hours of your placed order. If your order was placed Friday evening or over the weekend, your order will be shipped out Monday. BeautyGARDE is not responsible for lost or stolen items.

Exchanges & Returns

Returns

At BeautyGARDE, we stand behind every product we sell. If you are not satisfied with your purchase from BeautyGARDE.com for any reason, we will happily provide a full refund or credit (excluding tax and shipping) for applicable merchandise returned within 14 days of your purchase date, issued in the original form of payment. After 14 days and up to 60 days, returns will be issued as a BeautyGARDE.com credit that will be applied to your next purchase. Store credit does not have cash value and cannot be refunded.

Returns or exchanges will not be accepted after 60 days from the purchase date. We’re sorry, but shipping fees are not refundable. 

Due to the nature of Launch Oral Tincture and COVID, we cannot accept any returns or exchanges or offer refunds once the product has been opened.

Feel Good Guarantee

We hope you love our products as much as we do, however, if you are unsatisfied, we offer a Feel Good Guarantee. Please complete the entire recommended system duration (see individual product pages for time length details) with weekly growth documentation.  If you are not happy with the results, it’s on us! 

Simply email a folder of your weekly photos to support@beautygarde.com and return any unused portion product. If we receive the unwanted product and weekly growth documentation within 30 days from the system completion date, we will issue a full product refund within 30 days. 60 days and older, returns will be issued via a BeautyGARDE store credit.

Exchanges

Once we have received your returned item(s) and the completed returns form, we will begin to process your exchange as a separate order for the new items. If the item(s) requested cost less than the item(s) returned, the difference will be issued as a BeautyGARDE.com credit toward a future purchase. You will receive an email confirmation when your exchange is processed. 

Please Keep In Mind

• We do not accept empty bottles/tubes.
• We do not accept returns of Launch Oral Tincture for any reason.
• If an item is purchased with a store credit and returned, it will be reimbursed as store credit.
• If your original payment method is no longer valid or has passed its expiration date, we are only able to issue a refund in the form of a store credit, for any products returned within 0-180 days.

If you have purchased BeautyGARDE products from one of our authorized resellers, please contact that retailer for return or exchange information.

Next Steps

Step 1. Fill out the Return/Exchange Form. You can print the Return/Exchange Form here. 
Step 2. Package the items for return in any box and enclose the completed Return/Exchange Form. 
Step 3. Mail your items to:

BeautyGARDE Returns
998 Industry Drive
Tukwila WA 98188
United States